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FAQ
- How
are Artisan Soapworks soaps made?
-
Our luxurious bar soaps are made in
small batches using the cold process
method of soap making. We use the
finest vegetable oils, pure
essential oils, proven extracts and
herbal infusions. Artfully blended
to create soaps that are full of
naturally moisturizing properties
and soothing herbs that have many
aroma therapeutic benefits.
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-
Where did the name Artisan Soapworks
come from?
-
The word "artisan" is an adjective
to refer to the craft of hand making
products. Manufacture by hand and
with hand tools imparts unique and
individual qualities to artisanal
products, in contrast to mass
produced goods where every one is
nearly identical. "Soapworks" takes
its meaning from being a place that
makes soap. Together, Artisan
Soapworks means the home of
handcrafted soaps.
Artisan also refers to the style of
soap that we sell, meaning that
unlike commercial soaps, artisan
soaps are not perfectly cut and
beveled, but each has its own
character of shape from being formed
naturally in a pine mold. We find
this natural quality to be quite
appealing.
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- Does
Artisan Soapworks soap contain lye?
-
Artisan Soapworks makes real soap,
meaning that lye is a key component
in the soapmaking process (lye,
combined with oils and water create
a chemical reaction called
saponification). Through the process
of saponification and curing (we
cure our soaps for one month) - you
are left with a mild all natural
soap, with virtually no traces of
lye remaining.
-
- I
have very sensitive skin, what makes
your soaps better than ones that I
can find commercially?
-
Artisan Soapworks makes all natural
soap using ingredients that are full
of skin nourishing benefits. While
we can not guarantee that our soaps
will not produce any type of skin
irritation for every body, we can
tell you that most sensitivities to
commercial soap occur because of all
of the synthetic ingredients used in
their production. For instance,
glycerin is one of the best
nutrients for the skin, and is a
natural part of the soapmaking
process. You will find that most
commercial soaps have extracted
glycerin and replaced it with
synthetic enhancers that simulate
the ability to moisturize the skin.
-
Where can I buy Artisan Soapworks
products?
-
Artisan Soapworks products can only
be purchased through the following
channels of distribution:
-
(click on each link to find out
more about it).
- What
forms of payment do you accept on
your online store?
-
We
gladly accept Visa, MasterCard,
American Express, Discover, or
regular account payments all through
PayPal. Please note, you do not have
to have a PayPal account in order to
use PayPal.
- How
secure is your online store?
-
This store uses
PayPal
for payments, and PayPal
automatically encrypts your
confidential information in transit
from your computer to ours using the
Secure Sockets Layer protocol (SSL)
with an encryption key length of
128-bits (the highest level
commercially available).
-
- What
form of shipping do you use?
-
Artisan Soapworks ships through the
USPS, either First Class mail for
single soap purchases, or Priority
Mail for multiple item purchases.
The more you purchase, the more
savings you will realize.
-
- How
long will it take to receive my
order?
-
Artisan Soapworks products are
produced by hand in small batches to
ensure quality, freshness and
personal attention. Lead times may
vary but will average 3 business
days + additional time for delivery.
Artisan Soapworks is located in
Memphis, Tennessee. Meaning that our
central location will provide a 3-5
day delivery time for just about any
location in the contiguous United
States.
-
- What
is your return policy?
-
If any Artisan
Soapworks product arrives damaged or
unusable due to shipping, we will
issue a refund or replacement as per
the customer's request. All returns
must be accompanied by a Return
Merchandise Authorization number.
Please contact us via email for
further instructions.
Due to the personal nature of
our products, we regret that we will
not accept returns on any
product that has been used or the
packaged opened.
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